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Terms & Conditions

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Shipping Policy / Terms
We endeavour to dispatch all products ordered within 24 hours after the order has been placed and accepted by us. You will be given an indication of the estimated delivery time when you receive an email to confirm the goods have been dispatched to you. Ebony & Ivory Ltd. will try their best to meet the estimated delivery but cannot guarantee that such estimate can be met.
All items will only be delivered to one address.There will be no deliveries on Public holidays or weekends.Ebony & Ivory Ltd reserves the right to refuse delivery if any amount owing is not paid in full or if there are any other reasons preventing us from carrying out the delivery.The risk of loss lies with you during the course of the delivery of the items.
Alternatively, you may choose to collect the products ordered by you at our Ebony & Ivory stores. You will need to present the order confirmation number and your photo ID when the order is collected. If you cannot collect the products yourself, the photo ID of the person named as collector together with your written authorisation should be presented when the order is collected.
You need to sign a confirmation of receipt of the products when the products are collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept that signature of the recipient or collector is evidence of delivery and fulfilment of your order by Ebony & Ivory. You also accept the associated transfer of responsibility in the same way.
Terms and Conditions
Welcome to the Ebony & Ivory website (the ‘site’).We, Ebony & Ivory Ltd , offer our services to you based on the Terms and Conditions set out below.By using this site and its services, you are deemed to have accepted these Terms of Use (‘TOU’) as well as our Privacy Policy.If you do not agree to be bound by this TOU, you may not use the site.Should the TOU conflict with any other documents, the TOU will prevail for the purposes of usage of the site.We reserve the right to update or revise the TOU at our sole discretion from time to time.The updated TOU will be posted on this site and shall take effect from the date of posting.The continued use of this site following the posting of any changes of the TOU constitutes acceptance of those changes.
Description of Services
Ebony & Ivory Ltd provides registered members with access to purchase products online, as well as other services that may be introduced from time to time. Access to the Site may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and be responsible for all equipment necessary to access the Site.
Provision of Services
You are eligible to use the services offered by us only if you satisfy the following:
1. You agree to abide by and comply with the TOU at all times;
2. You have provided all information required in connection with your registration, and this information is accurate, complete and current;
3. You promptly maintain and update said information to ensure its accuracy at all times; and
4. You agree that the use of our services and your registration with us shall be conditional at all times on your complying and observing these TOU.
Accuracy of Content
While we use reasonable efforts to include accurate and up-to-date information on this Site, we make no warranties or representations as to its accuracy, timeliness or completeness. The information may contain typographical errors, pricing errors, and other errors or inaccuracies. In such instances, these will be corrected as soon as practicable. We reserve the right to: (i) revoke any stated offer; (ii) correct any errors, inaccuracies or omission; and (iii) make changes to prices, content, promotion offers, product descriptions or specifications, or other information without obligation to issue any notice of such changes (including after an order has been submitted, acknowledged, shipped or received). We also reserve the right to limit quantities (including after an order has been submitted and/or acknowledged) and to revise, suspend or terminate an event or promotion at any time without notice. The inclusion of any products or services on this Site at a particular time does not guarantee that the products or services will be available. We reserve the right to adjust and/or restrict the amount of information that you are entitled to view on the Site.
Intellectual Property Rights
All content included on this Site, such as text, graphics, logos, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Ebony & Ivory Ltdand/or its content suppliers and is protected by Hong Kong and international copyright laws and/or other laws. The compilation of all content on this Site is the exclusive property of Ebony & Ivory Ltd and protected by Hong Kong and international copyright laws and/or other laws. None of the content may be copied, reproduced, retransmitted, distributed, disseminated, sold, published, broadcasted or circulated whether in whole or in part, unless expressly permitted by us and/or our suppliers. Nothing contained on the Site should be construed as granting by implication, estoppel, or otherwise, any license or right to use any trademark displayed on the Site without our written permission. Misuse of any trademarks or any other content displayed on the Site is prohibited. All rights not expressly granted herein are reserved. Other product and company names mentioned herein may also be the trademarks of their respective owners.
Credit Card Payment
In any credit card transactions, you must use your own credit card.Ebony & Ivory Ltdwill not be liable for any credit card fraud. The liability for any fraudulent use of a credit card will be on the user and the onus to prove otherwise shall be exclusively on the user.
Ebony & Ivory Ltd reserves the right to terminate the services or part thereof, with or without cause at any time. We shall not be liable for any damages, losses, cost or expenses howsoever caused by arising out of termination of any part of the services, to you or any other individual. This termination may apply to the voiding of the sale of all products listed on this site, regardless of whether payment has been made (in which case the payment shall be refunded to the customer or the issue resolved on a case-by-case basis). The cancelling, blocking or denying of a sale or purchase can be effectuated in the event of suspected fraud, hacking or technical or server complications.
inks to the Site
You may not create a link to any page of the Site without our prior written consent. If you do create a link to a page of the Site, you do so at your own risk and the exclusions and limitations set out herein will apply to your use of the Site by linking to it.
Links from the Site
Ebony & Ivory Ltd or third-party sites may provide links to other websites or resources. Because Ebony & Ivory Ltd has no control over such sites and resources, you acknowledge and agree that Ebony & Ivory Ltd is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that Ebony & Ivory Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
Disclaimer and Exclusion of Liability
General This Site, the services provided hereunder, the information on this Site and use of all related facilities are provided on an “as is, as available” basis without any warranties whether express or implied.
To the fullest extent permitted by applicable law, we disclaim all representations and warranties relating to this Site and its content, including in relation to any inaccuracies or omissions on this Site, warranties of merchantability, quality, fitness for a particular purpose, accuracy, availability, non-infringement or implied warranties from course of dealing or usage of trade.
Ebony & Ivory Ltd does not warrant that the Site will always be accessible, uninterrupted, timely, secure, error free or free from computer virus or other invasive or damaging code or that the Site will not be affected by any acts of God or other force majeure events, including inability to obtain or shortage of necessary materials, equipment facilities, power or telecommunications, lack of telecommunications equipment or facilities and failure of information technology or telecommunications equipment or facilities.
Ebony & Ivory Ltd shall not be liable for any direct indirect, incidental, special or consequential damages, resulting from the use or inability to use the services or messages received or transactions entered into through the services or resulting from unauthorised access to our alteration or disclosure of your transmissions or data including any information on your bills, emails, statements and other documents as displayed on the site, including but limited to, damages for loss of profits, use, data or other intangibles, even if we have been advised of the possibility of such damages.
Ebony & Ivory Ltd shall not be liable for any failure to perform any of our obligations under these TOU if such failure is the result of circumstances outside our control including but not limited to the outbreak of war, any governmental act, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or any other force majeure, fire, flood or any other act of God. We also do not assume any liability for harassing, offensive, defamatory or obscene material distributed through Ebony & Ivory Ltd accounts, nor do we assume liability for information which may be in violation of the third party’s intellectual property or other rights.
The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.
Notwithstanding our efforts to ensure that our system is secure, you acknowledge that all electronic data transfers are potentially susceptible to interception by others. We cannot, and do not, warrant that data transfers pursuant to this Site, or electronic mail transmitted to and from us, will not be monitored or read by others.
All products sold via Ebony & Ivory Ltd are on an ‘as-is’ basis and we make no warranties of merchantability, quality, fitness for a particular purpose, availability or non-infringement and we disclaim all implied warranties from course of dealing or usage of trade.
International Use We make no representation that information on this Site is appropriate or available for use outside Hong Kong. Those who choose to access this Site from outside Hong Kong do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.
Indemnity By using this Site, you agree to indemnify and hold Ebony & Ivory Ltd (and its officers, directors, employees, agents, subsidiaries, affiliates and joint ventures) (each an “Indemnified Person”) harmless from any claim or demand, action, suit or proceeding brought or threatened to be brought against any Indemnified Person which is caused by or arising out of (i) your access and/or use of the Site, (ii) your and any other party’s access to this Site using your username and/or password, and/or (iii) your breach of any of these TOU , and to pay such Indemnified Person damages, costs and interest in connection with such claim, demand, action, suit or proceeding.
Exchange Policy If you are not satisfied with your purchase, you may exchange the item for store credit within 14 days.Items must be in their original purchase condition (including with tags in tact).
If we have delivered incorrect or defective merchandise, please contact us at email and we will assist you in the return of the item.